How to get replacement for my newly purchased All in one desktop with faulty display?

[Mayur_Patil]

I am experiencing vertical line on my newly purchased All in one desktop. I have sent mails , call support team and logged case id for the same.

But after logging complaint there is no action from service provider or I am not receiving any updates on it. Whether I needs to wait or escalate the matter.

Who is the perfect person to escalate with?

Please guide on the above.

[Sneha_01]

Hi @Mayur_Patil 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support