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‎07-23-2021 04:51 PM - last edited on ‎07-30-2021 11:37 AM by HP Administrator

HP Recommended
Product: Hp 22-a113w
Operating System: Microsoft Windows 10 (64-bit)

I've tried everything I can think of to get my touch screen working again , but sadly no luck.  Hopefully some can help me out.  

Category:
3 REPLIES 3

‎07-26-2021 08:50 PM

HP Recommended

Hi@Its_Berg,, Welcome to the HP Support Community!

 

The below link contains a self-help document for the touch screen issue 

 

Link:-https://support.hp.com/us-en/document/c03488148

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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‎07-26-2021 10:43 PM

HP Recommended

I appreciate the help , but I've tried everything hp and windows has offered and nothing seems to help.  I've done the bios and drivers update for everything and nothing has worked yet. I hope I figure it out soon.  The only thing i haven't done yet is a full reset just because I don't want to lose my stuff. I think I'll get an external hard drive and do the rest.  

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‎07-26-2021 11:46 PM - edited ‎07-26-2021 11:48 PM

HP Recommended

Hi@Its_Berg, 

 

We have done the basic troubleshooting as per the document and the notebook needs to be checked taking remote access so that get to know it's a hardware or software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

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