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‎02-09-2019 03:02 PM

HP Recommended
Product: Hp 24- 10015na all.in.one PC

The screen was hit with a toy and part of the screen is now partially black with coloured lines running through. 

1 REPLY 1

‎02-11-2019 03:35 PM

HP Recommended

@Suzy37

 

Welcome to HP forums.

 

This seems to be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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