06-15-2017 09:06 PM
Can the inverter be replaced on a Hp 2311 Desktop Monitor?
Solved! Go to Solution.
06-16-2017 04:43 PM
Thank you for posting on HP Forums,
Riddle_Decipher is at your service.
As I Understand the HP Pavilion 2311x Monitor has a Dark Screen,
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
Is that a dark tint over the screen or is there no more display due to a backlight failure?
Considering, you've got right to the point about replacing the inverter, did you have an HP Tech troubleshoot the issue or was that DIY?
While you respond to that, I must let you know that HP does deal with replacing individual monitor parts, however, you may try the HP PARTS SURFER to find the universal part number, which in turn could be used to purchase the part either on the HP PARTS STORE or any local retailer.
Let me know how that pans out
I hope you have a good day ahead,
And Feel free to ask any other queries as well,
Considering, this forum has some of the best people in the world available and ready to help.
I am an HP Employee
06-16-2017 07:30 PM
Well I don't know what you mean by "Dark Tint", but I can see the desktop when I hold a flashlight
up to the screen. No technician, I just know the same situation on a laptop, can be repaired by
replacing the inverter.
06-17-2017 09:47 AM
Thank you for replying with this detailed response 😉
I appreciate your time and efforts,
A dark tint would refer to the same predicament you are in, as this could be a backlight failure considering the image is visible only while using a flashlight, that said, I'm afraid we don't deal with replacement of internal components if you haven't found those parts on the websites I shared earlier, the only other option is to Contact HP to set up a repair/replacement service for your device:
HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true
(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
(3) Once completed click the 'Show Options' icon on the bottom right.
(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.
They will be happy to assist you immediately.
If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.
If I have helped you resolve the issue,
feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon
followed by clicking on 'Accepted as Solution'
And Have a great day Ahead!
I am an HP Employee