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‎04-09-2019 03:10 PM

HP Recommended
Product: Hp pavillion
Operating System: Microsoft Windows 10 (32-bit)

I have an HP Pavillion and have never had an problems with it until now.

 

a few weeks ago i was on it and the monitor went black, i still has sound but it was as if i turned it off, not greyed out if it were loading. i had to unplug the pavillion from the wall and replug it. after that it was fine. Then it happened a week later with same discription, sound but black screen. Its happened a few more times and im not very computer savy so any info will deffinetly help. if nothing does its going back.

3 REPLIES 3

‎04-10-2019 12:07 AM

HP Recommended

Yes sound has nothing to do with it as its a different circuit...I think the monitor has some bad capacitors...You need to have it checked by a technician.

I hope you have not changed any refresh rates or anything to it...Try connecting the Pavillion to a tv or other monitor and lower your resolution...then try again with the HP monitor and see if that makes a difference.

Mike
HP Pavilion 590-p0026nq, Core i7-8700, 8GB, 1TB, NVIDIA GeForce GTX 1060+Samsung 970 Evo Plus 256 GB NVMe
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‎04-12-2019 07:36 AM

HP Recommended

that happens to my HP when graphic card is overheating.

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‎04-12-2019 08:09 AM

HP Recommended

It will throttle to cool itself down...if not possible..will even shut down to prevent damage! then you will have a message on your boot screen saying what happened

Mike
HP Pavilion 590-p0026nq, Core i7-8700, 8GB, 1TB, NVIDIA GeForce GTX 1060+Samsung 970 Evo Plus 256 GB NVMe
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