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kafui2
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Message 1 of 2
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I bought my laptop about 2 wks ago and now when I click on any app on the screen it does not open

HP Recommended
hp stream 14-ds0080nr
Microsoft Windows 10 in S Mode

no app opens on the laptop screen but the mouse works perfectly and also the start buttons opens. every other app doe not and when I click on it from the start start menu is brings me back to the home screen

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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@kafui2 Welcome to HP Community!

 

I understand that you are unable to open the applications.

 

Do not worry. I will try to fix the issue.

 

Please let us know when was working before.

Have you made any changes to the computer?

 

Please run Windows Update to make sure your computer is up to date

Make sure the most recent updates are installed on your computer.

  1. In Windows, search for and open Windows Update settings.

  2. Click Check for updates.

    If there are any available updates, they begin installing automatically.

  3. Follow the on-screen instructions to update your apps.

  4. After the updates install, restart your computer if necessary.

Allow an app to receive information through the Windows Firewall

To make your system more secure, Windows Firewall is active. Some apps might be blocked by the Windows Firewall. For your app to work properly, you might need to allow that app to receive information through the Windows Firewall.

  1. In the Windows, search for and open Firewall and network protection.

  2. Click Allow an app through Windows Firewall.

  3. Click Change settings. You might be asked for an admin password or to confirm your choice.

  4. Select the check box next to the app you want to allow, select the network types you want to allow communication on, and then click OK.

If the firewall is blocking the app and if the app is not in the list as described in the previous instructions, you might need to open a port, which is a way to receive information through the firewall. If you need to open a port to play an on-line game with friends, be aware the ports stay open all the time, so it is recommended to close the ports when you no longer need them open.

To open a port, use the following instructions.

  1. In the Windows, search for and open Firewall and network protection.

  2. Click Advanced settings. You might be asked for an admin password or to confirm your choice.

  3. In the Windows Firewall with the Advanced Security dialog box open, in the left pane click Inbound Rules, and then in the right pane click New Rule.

  4. Follow the on-screen instructions.

Please refer to the following link to more troubleshoot the issue.

 

If the issue still persists, try creating a new user account on your computer.

 

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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