• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP Laptop PC 15s-fq2000 (2D118AV)

The screen is glitching it is turning purple and the sides of the laptop are cracked the screen is coming off and it’s broke

1 REPLY 1
HP Recommended

 

Go the the below site and enter your serial number. You should get both General information such as a parts list and also Unique Information such as features your motherboard was programmed to have. Select the General information to find a part such as a display (LCD screen), fan or a cable. If there is no photo of the part you may need to search (google) the part number to verify the image matches your part.
https://partsurfer.hp.com/partsurfer

 

For example, the screen might be (I am guessing)

M14027-001
LCD RAW PANEL 15.6"INCH HD BV SVA 250 NB

 

Then search for it

https://www.google.com/search?q=M14027-001&sourceid=chrome&ie=UTF-8

 

Disassembly video

https://www.youtube.com/watch?v=uIoVs_YP7BY

 

alternately 

Click here to check warranty
and
Click here for world-wide contact info


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.