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‎05-08-2020 03:23 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have had the PC for 5 years and have never used the webcam. Now my doctor wants a video visit and I can't get the webcam to turn on.

1 REPLY 1

‎05-15-2020 11:26 AM

HP Recommended

Hi @BogeyJohn

Welcome to the HP Support Community. I'd be happy to assist you.

  • Kindly check if the webcam is connected to the PC.
  • Are you using a HP webcam?

Most HP desktop tower computers do not come with webcam hardware. However, you can connect any USB webcam as long as the computer meets the minimum system requirements for the webcam. When adding a webcam, you should install and use the software that comes with the webcam to avoid possible installation and compatibility problems. If you have an HP webcam, you can download the software from the support site for your webcam model.

 

You may go to Device Manager and check if the webcam is detected.

Check under Imaging devices.

 

For more info, kindly refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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