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I have vertical and horizontal lines at the bottom of the screen

HP Recommended
HP TouchSmart 310PC
Microsoft Windows 10 (32-bit)
I have vertical and horizontal lines at the bottom of the screen with varying colours. Can someone please advise if this is a simple fix or do I need to contact a computer tech? many thanks
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HP Support Agent
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HP Recommended

@Moosh1,

 

Thank you for posting your query on HP Community,

 

Does the issue persist on the BIOS page?

 

If the issue persists on the BIOS page it is a hardware issue with the display.

 

If the issue does not persist on the BIOS page try updating the graphics, chipset and BIOS on the PC to the latest version.

 

Uninstall the graphics driver from device manager and install the latest version of BIOS,chipset and graphics drivers on the PC using the HP support assistant.

 

Refer this article to know more information about using HP support assistant. Click Here

 

Refer this article to further troubleshoot display issues with the PC. Click Here

 

Let me know how it goes!

 

I hope you have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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