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bongaleanish
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I just purchased a 27b Curved display and there is a 2-3 cm white border around the entire screen.

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HP27SC1
Mac OS X 10.11 El Capitan

I just purchased a 27b Curved display and there is a 2-3 cm white border around the entire screen. It's not noticeable when a light background is present but is extremely distracting when watching video or when the background is darker. I am using Mac OS X El Capitan with mac pro 3.5 GHz 6 core, 32 GB RAM, AMD Firepro D300 * 2048 MB Graphic. I previously had a 27xi connected via the same HDMI cable and video card with no issue. Do I need to return this monitor or is there a setting that can resolve this?

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Riddle_Decipher
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@bongaleanish Welcome to HP Community!

Here are a few steps that should help resolve the issue:

  1. Press the Auto or Autoselect button on the display.

  2. Press Menu, and select Factory Reset.

  3. If the display has more than one type of connection available such as VGA, DVI, or HDMI, try a different type of connection.

  4. Set the video resolution on the computer to match the native resolution of the display. Find the native resolution for your display from the box the display came in, the Monitor User Guide, or product specifications. To change the display resolution, use the following steps:

    1. In Windows 8, press the Windows key  + X key, click Control Panel, find the Appearance and Personalization area, and then click Adjust Screen Resolution.

      In Windows 7, click Start, click Control Panel, and click Adjust Screen Resolution in Appearance and Personalization.

    2. Move the slider bar until the native resolution for the display is set, and click OK.

      If the native display resolution is not one of the settings that you can select or the problem continues, continue to the next step.

  5. Make sure the computer is using the latest video display drivers. Download and install the latest video drivers for the graphics adapter installed in the computer. Updating the video drivers to resolve many types of picture quality issues, especially in games. Updating video drivers can provide more display resolutions that might be a better match for your display.

    If you have an HP computer, update your video drivers from the HP website. Otherwise you can get the latest updated video drivers from the video hardware manufacturers websites. The following list shows some of the video hardware websites:

    • Check for NVIDIA video driver updates at NVIDIA (in English).

    • Check for AMD video driver updates at AMD (in English).

    • Check for S3 video driver updates at S3 Graphics (in English).

    • Check for Intel video support and downloads, Intel Downloads (in English).

  6. Fine tune brightness, colors, image position, and contrast using the on-screen buttons on the display. You can find image adjustment information in the display User Guide or in the online support document "Using and Adjusting your Monitor."

  7. If you cannot adjust the image to fix the problem, swap the video cable for a shorter video cable to see if the problem is related to the video signal strength. If the picture is better when the cable is replaced, use a better cable.

  8. If the image quality problem persists, the display might be defective. Some display quality symptoms that indicate hardware failure are:

    • Permanent solid red, green, or blue lines that run across the screen. This indicates that a ground trace has broken: replace the display.

    • The display cannot show red, green, or blue, even from the display's on-screen menu. This indicates a main board failure: replace the display or graphics adapter.

    • Permanent gray swaths or bands across the screen. This defect is more visible when an all white background is displayed. This symptom indicates that the polarizing filter is damaged or not aligned correctly.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
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bongaleanish
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Thanks, for the suggestion but still it's the same so could you please arrange a replacement?

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bongaleanish
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And what you told me to do in Windows- 

Set the video resolution on the computer to match the native resolution of the display. Find the native resolution for your display from the box the display came in, the Monitor User Guide, or product specifications. To change the display resolution, use the following steps:

  1. In Windows 8, press the Windows key 

     

     

     + X key, click Control Panel, find the Appearance and Personalization area, and then click Adjust Screen Resolution.

    In Windows 7, click Start

     

     

    , click Control Panel, and click Adjust Screen Resolution in Appearance and Personalization.

  2. Move the slider bar until the native resolution for the display is set, and click OK.

    If the native display resolution is not one of the settings that you can select or the problem continues, continue to the next step.

but I am using Mac OS X EL Capitan. So please arrange replacement... soon thanks 

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The_Fossette
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@bongaleanish

 

Have you tested the monitor on a Windows computer?

 

HP monitors are not supported in a Mac environment. However, newer Macs use graphics with VESA modes and can display to most HP LCD monitors. To do this, connect the monitor to the Mac while the Mac is off, and then turn on the MAC. The monitor should operate at 60Hz. The INF and software for the HP monitor are for Microsoft Windows and cannot be run in a standard MAC OS environment.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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