I kept my laptop for charging. I switched on the laptop and now I can’t switch off the laptop

[Hema-24]

Ì kept my laptop for charging. I switched on the laptop and then suddenly screen went off and  again tried to switch off to restart the laptop but I couldn’t able to switch off the laptop. May I know the what’s the problem with the laptop

[Nal_NR]

Hi @Hema-24,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Meanwhile, 

Try the steps recommended below.

Try restoring the BIOS to default and check if it helps.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

To perform a power reset on a laptop with a sealed or non-removable battery, use the following steps:

1.Turn off the computer.

2. Remove the computer from any port replicator or docking station.

3.Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4.Unplug the AC adapter from the computer.

5. For most laptops, press and hold the Power button for 15 seconds to reset.

Plug the AC adapter back into the laptop computer, but do not connect any of the peripheral devices.

7.Press the Power button to turn on the computer.

8.If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

9.After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.

10.Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10, and Using HP Support Assistant (Windows 10, 8, 7) for more information.
 

Open Settings and select System.  Select Power and Sleep, then click on Additional power settings - in the following window, click on 'Choose what the power button does' in the left-hand pane.
 
In the subsequent window, first, click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and shut down the notebook by right click the Start Menu icon, selecting Command Prompt (Admin), and clicking ‘Yes’ to the UAC prompt.

Restart your PC and try updating the BIOS and chipset drivers on your PC using the HP support assistant and check if it helps.

If the solution provided worked for you, please mark the Accepted solution for this post.

Let me know if this helps!

Have a great day ahead!