My screen works entirely fine except for the touch screen. All I need is a reliable but cheap replacement for my glass, that ideally fixes the touch screen issue, although its not particularly a priority. I have looked at the manual and three display replacement options, but those replace all of the LCD components, and I do not need that. My digital screen has no color or display issues in the LCD itself; it is just the outer screen that is cracked and interferes with the touch screen.
Welcome to the HP Support Community. I'd be happy to assist you with the replacement battery.
To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal.
Alternatively, I suggest you talk to HP support and discuss your options, follow the below steps to get started:
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options". Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, here's how private messages work:Click here for details.
Hope this helps! Keep me posted.
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Have a great day!
Asmita I am an HP Employee
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