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Lthornburg64
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Message 1 of 4
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I need a replacement screen for my all in one

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Hp all in one 24 product # 3LA31AAR#ABA
Microsoft Windows 10 (32-bit)

The screen has been cracked and I need to replace it. I have no clue how to look up part info on this unit. Any help would be greatly appreciated.

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Lthornburg64,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the screen is broken on the computer and you are looking for a replacement.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you contact support and they will assist you in getting the screen replaced.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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Lthornburg64
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Message 3 of 4
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Do I really need to pay a diagnostic fee of 60 dollars to get a replacement screen?

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
Message 4 of 4
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@Lthornburg64,

 

No, you don't need to pay a fee to diagnose the issue and you can ask for a replacement screen for your computer.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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