JennyC Honor Student
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Is there a BIOS update that might fix my graphics card issue?

Pavilion HPE h8-1330z
Microsoft Windows 10 (64-bit)

Hi,

I have a Pavilion HPE h8-1330z with an Angelica2 motherboard, AMD FX-8120 CPU, 16GB RAM, and An2_705 BIOS. I recently upgraded the power supply to a 600W model to accomodate a replacement upgraded graphics card for my original ATI Radeon HD 7570.

So far I have tried a Sapphire Nitro R7-360 (2GB GDDR5) and an XFX R7-360 (2GB GDDR5) and when I install either card, I get no video out to either monitor when I boot; no BIOS message, nothing. However, if I put the HD 7570 back in, it works perfectly. Tech Support for both companies have no idea what is going on.

I highly doubt 2 cards from 2 different manufacturers and sources could be dead out of the box.  I can only surmize that maybe a BIOS update might be requiired.

If anyone has any ideas, I am listening.

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Is there a BIOS update that might fix my graphics card issue?

Jenny, welcome to the forum.

 

I believe you absolutely correct.  The video cards are not dead out of the box.  They simply require UEFI in the motherboard instead of a standard BIOS.  HP didn't begin using UEFI until mid-October, 2012.  There is no way to upgrade a standard BIOS to UEFI.  I am surprised that Tech Support for both companies weren't aware of this situation.  I suggest contacting EVGA Tech Support (1-888-881-3842) to see which of their cards will work with your motherboard.  They have always been very helpful when I have contacted them for help.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

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JennyC Honor Student
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Is there a BIOS update that might fix my graphics card issue?

Thank you so very much! FYI, I just checked msinfo32 and it says I have a UEFI BIOS.

So doesn't that mean the cards should work?

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CarterJ Honor Student
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Is there a BIOS update that might fix my graphics card issue?

I'm under the impression that you should be able to. I'm going to find out for myself. 

 

 

My system: h8-1330z, 2AC8 motherboard with AN2_705 ( need to update BIOS yet), 10Gb RAM, AMD (FX) 8120 Processor(8-core), with a AMD Radeon R7 240 video card. With the BIOS upgraded up to 8.10 A and its type being a UEFI we should be able to upgrade past legacy limits.



 

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