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Shayna_R
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Message 1 of 2
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Issue connecting specific HP pen

HP Recommended
HP Spectre x360 Convertible
Microsoft Windows 10 (32-bit)

Hello,

I had bought a pen for my Spectre laptop back in 2016-2017 but never tried to use it till this day.

The model is PN: 761392-001

SPS PN: 773175-001

My issue is that there are no instructions online on how to connect my pen to my laptop. The pen only has one button, the button on the side the clicks up and down. All the online videos i have seen say to turn on the Bluetooth of the pen on by pressing another button on the top of the pen, however that is not an option for my pens model. I replaced the pens batterie but my computer still does not pick up the pens Bluetooth, and I am not even sure of how to turn the pen on so that my computer can recognize the pen.

 

Please help.

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Shayna_R You may want to check if the Pen is compatible with the device, by using the maintenance and service guide for details,

If you aren't ale to find it, I can get it to you and then, you can browse though the same for details, here's what I'll need to help you:

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

And the answer to the above question will help me, help you!

Keep me posted, and if any of the above questionnaires helped resolve the issue, 

Mark this post as an "Accepted Solution".

Good luck.

Riddle_Decipher
I am an HP Employee

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