08-19-2019 11:33 AM
Thank you for posting on the HP Support Community.
- Did this happen after a recent window or software update?
- What are the product and serial number? Use this link to find it: http://support.hp.com/us-en/document/c03754824
- Have you made any hardware/software changes?
Have you tried any troubleshooting steps?
What is the operating system?
Keep me posted.
I am an HP Employee