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‎07-25-2024 07:41 PM

HP Recommended

Trying to enter pin logon on windows 11. When pressing the letter keys they did not show up on the screen. The numbers did show up. Entering letters on any other screen worked fine. Ran diagnostics in UEFI and all passed. Unable to figure out how to get to the boot start menu from the diagnostics screen. 

1 REPLY 1

‎07-26-2024 03:05 AM

HP Recommended

@SandraBC 

 

You can NOT use letters to logon to your machine with PIN setup. You must use numbers, normally 6 digits. Letters won't work.

 

Regards.

BH
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