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HP Recommended
OMEN X 27 240Hz Gaming Monitor
Microsoft Windows 11

Hi!

My screen has a dead/broken pixel it's shining when in a dark room in a game etc... when the screen is dark/black this pixel is always white.

I can't find any way to contact support.....

is this a warranty problem?

the screen is 10 months old.

2 REPLIES 2
HP Recommended

Had to delete as wrong post, sorry

 

Pixel policy for monitors

https://support.hp.com/us-en/product/omen-by-hp-27-display/16129890/model/29171175/document/c0028889...

 

Check warranty https://support.hp.com/us-en/checkwarranty

 

some retail stores offer extended warranty possibly covering bad pixels


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HP Recommended

hi

check this

Display Quality Issues

HP Pixel Policy.

https://support.hp.com/us-en/product/omen-by-hp-27-display/16129890/model/29171175/product-info

 

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