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Mr_HH
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Message 1 of 2
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Laptop coming apart and fan issue

HP Recommended
Model 14-ck0517sa
Microsoft Windows 10 (64-bit)

920DDC6C-9A2C-43E9-8430-2F0A56C71E82.jpeg

Hi,
As you can see in the picture, part of the laptop has come apart from the casing on the left hand side. More recently, the laptop has become unusable as on start up, there was a warning that there is a problem with the fans and that the laptop could cut out. I suspect these issues are linked, but not sure what to do to fix the problems.

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Mr_HH Welcome to HP Community!

 

I understand that the laptop coming apart and the fan issue.

 

In that case, I would suggest you contact our phone support and check for the option. They will help you.

 

Or you can contact local service center for repair.

 

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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