Laptop is not charging

[usha_12]

My Laptop is not charging after plugging in charger also. Initially it was 36%, I have charged the laptop around one hour but still it showing 36%. It keeps on showing same percentage after charging also. My laptop is up to date. But, still facing issue. Can you please help me to resolve this issue

[Nal_NR]

Hi @usha_12,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Did you check if the adaptor is working fine?

Are you connecting to a surge protector or directly connecting to a wall outlet?

Were you getting any warnings to change the battery? Have you done battery calibration?

Try the steps mentioned below and see how it goes. 

POWER DRAIN:

Please disconnect all the devices and cables connected to your computer including the power cable and then press and hold the power button for about 20 seconds and connect the power cable back again and try to power on the computer.

CBR:

Press the Windows key and then followed the key "B" this time and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+B for 3-4 seconds more.

You may Click here to check and calibrate your battery and keep me posted on the result. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @usha_12,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reach out to us.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!