cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
toomanyhertz
New member
2 1 0 0
Message 1 of 4
394
Flag Post

Laptop only supports 4k at 30hz - HPV28 has no option for 4k at 30 hz

HP Recommended
HP v28
Microsoft Windows 10 (64-bit)

My laptop is only capable of 4k resolution at 30hz. I just bought the HP v28 4k monitor and it does not seem to have an option to run at 30hz. I've tried changing my refresh rate to 30hz in advanced display settings, but my only options are 59hz or 60hz. There are options for 30 at lower resolutions, but it seems the monitor isn't capable of downgrading the refresh rate for 4k. Is that the case? Is there another driver I need?

 

I have an LG 4k monitor that automatically detects 4k 30hz when I use it with the same laptop.

 

Thanks,

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 4
Flag Post
HP Recommended

@toomanyhertz

 

I reviewed your post and I understand that the monitor is not working on 30Hz 4k.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you download and install the monitor driver from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103585.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
toomanyhertz
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

That did not help. I still have no option for 4k when viewing "List All Modes" in the Display Adapter properties for the display within Advanced Display settings. The only options for 30hz are lower resolution. The list appears unchanged from before installing the driver.

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 4 of 4
Flag Post
HP Recommended

@toomanyhertz

 

Then the monitor doesn't support 4k at 30Hz. You need to use a lower resolution if you want to run the monitor at 30Hz.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation