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Loose LED Monitor

HP Recommended
HP W2072a 20-inch Diagonal LED Backlit LCD Monitor

Hi, my HP W2072a 20-inch Diagonal LED Backlit LCD Monitor, seems to be loose, or wobbly. It can move by tilting, but also can swivel left and right, which I don't think is normal.  It especially can swivel far to the right side.  I looked at the User guide, and I think it says the screen snaps onto the base.


Preparing the monitor for wall-mounting
1. Check the stability of the wall-mounting fixture.
3. Place the monitor face down on a flat, protected surface.
4. Slide the base away from the bottom of the monitor.
Figure 3-4 Sliding the base away from the monitor


I tried to pull on the base, but it didn't come off.  I don't want to force it and accidentally break it.  Is it correct that the monitor attaches to the base by just snapping on and off?  Should I pull really hard or use a screwdriver?


Thanks, Ann

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