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‎06-13-2021 05:52 PM

HP Recommended
Product: HP M24f
Operating System: Microsoft Windows 10 (64-bit)

I have a brand new M24f monitor that is flashing colors on the screen and will not connect to my computer. The flashing began happening when I plugged it in for the first time out of the packaging(before it was connected to my computer). I have tried connecting it to my computer as well & the flashing continues. When I push any buttons on the bottom of the screen I get a menu with MODEL NAME: , FW VER: , HW VER: , DATE: , SN: , AUTO COLOR: , & PANEL: and when I press a each button it shows "KEY # PRESSED" at the bottom of the menu.

 

I bought two M24f monitors at the same time and the other one is working fine with my computer. Is there a way to reset the monitor that isn't working?  

1 person had the same question
1 REPLY 1

‎06-17-2021 07:22 AM

HP Recommended

@SpencerSt1

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Could you please share the picture of the monitor screen?
  • Have you tried with the different cables?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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