MONITOR GOING BLACK AND NOT GETTING INPUT.

[BIGLIPP1]

When trying to play my Steam sim games, fishing etc. , mainly iRACING. my computer starts lagging real bad then my monitor goes black and says it is not receiving a signal from my computer. but my computer is still running. I hold down the start button for a hard shut down. waite 15 seconds and restart and it works fine again till I try to play a game and it does it again. PLEASE HELP!!!!

[The_Fossette]

@BIGLIPP1

I reviewed your post and I understand that the computer lags when you play games and the display goes blank.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[BIGLIPP1]

no that did not solve the problem. it still is doing the same thing.

[The_Fossette]

@BIGLIPP1

Did you update the BIOS and the graphics driver?

What is the Windows version you are using?

Meanwhile, I recommend you perform a system restore back to the date when everything was working fine on the computer.

Refer to the below article for detailed steps.

https://support.hp.com/in-en/document/c03327545

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[BIGLIPP1]

Yes i did all that and did a complete restart from factory fresh and still the same problem. I think my graphics card went to junk on me... any other Ideas????

[The_Fossette]

@BIGLIPP1

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!