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BIGLIPP1
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MONITOR GOING BLACK AND NOT GETTING INPUT.

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HP Pavilion Gaming Desktop 690-0073w
Microsoft Windows 10 (64-bit)

When trying to play my Steam sim games, fishing etc. , mainly iRACING. my computer starts lagging real bad then my monitor goes black and says it is not receiving a signal from my computer. but my computer is still running. I hold down the start button for a hard shut down. waite 15 seconds and restart and it works fine again till I try to play a game and it does it again. PLEASE HELP!!!!

5 REPLIES 5
The_Fossette
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Message 2 of 6
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@BIGLIPP1

 

I reviewed your post and I understand that the computer lags when you play games and the display goes blank.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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BIGLIPP1
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no that did not solve the problem. it still is doing the same thing.

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The_Fossette
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@BIGLIPP1

 

Did you update the BIOS and the graphics driver?

What is the Windows version you are using?

 

Meanwhile, I recommend you perform a system restore back to the date when everything was working fine on the computer.

 

Refer to the below article for detailed steps.

 

https://support.hp.com/in-en/document/c03327545

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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BIGLIPP1
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Yes i did all that and did a complete restart from factory fresh and still the same problem. I think my graphics card went to junk on me... any other Ideas????

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The_Fossette
HP Support Agent
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@BIGLIPP1

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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