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Fallingout
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Message 1 of 4
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Manufacturer Warranty Question

HP Recommended
HP Elitedisplay S340C

I have a HP ELITEDISPLAY S340C still under Manufacturer warranty for 8 months and I was going to try to use it on this since It had cracked through shipping. I had bought the monitor originally from a guy who got it from his work, he no longer works there, so he does not know where they bought it from therefore the replacement cannot go through them. I believe HP themselves can send a replacement or a refund or something for the monitor. I have contacted support and they have said to do the replacement through the place where it was bought, since they could do it. Any answers on what I could do to resolve this issue / problem? 

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Prométhée
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Hello
the answer does not seem very clear to me!
Check, but a device even under warranty, if it is broken by accident, you need to have special insurance
Hp does not reimburse, does not repair for free in general
And it must be the same, for the reseller, if a warranty against breakage, is not taken out, then they do not give gifts, normally

ex computer

HP PCs - Damage Not Covered by the HP Standard Limited Warranty | HP® Customer Support


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Fallingout
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"does not repair free in general" So does that mean it could be fixed? But it will cost some cash to do so? How much do you think it would cost since I would personally try to fix it but there are no screen replacements made by third parties and none used.

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Prométhée
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https://support.hp.com/us-en/document/ish_4158852-3236832-16

Sorry, I can not tell you, we must find the reference of the part to replace
this may vary afterwards, depending on the country, the seller ...

 


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