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Microphone and Webcam not recognize

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HP Envy S340C Monitor
Microsoft Windows 10 (64-bit)

Hi I'm currently trying to setup my camera and microphone that is integrated in the monitor. I have updated to the latest drivers but my computer is not recognizing the microphone or camera at all. My monitor is connected  through a Displayport, is it required that i connect the usb cable too? 

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I reviewed your post and I understand that the webcam and the microphone are not working on the monitor.


Don’t worry, I assure you I will try my best to get this sorted.


Yes, you need to connect the USB cable provided with the monitor to use the webcam and the microphone.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!






I am an HP Employee

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