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Ciccio2
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Message 1 of 4
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Monitor become black in left and right side

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Pavillion 27-xa0034nl
Microsoft Windows 10 (64-bit)

When i work , after some minutes the monitor become black on the left and right side.....

In the middle the light is ok......

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praveen196
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Ciccio2 Welcome to HP Community!

 

I understand that the monitor becomes black on the left and right sides.

 

Do not worry. I will try to fix the issue.

 

If you haven't, please try an alternate monitor to understand if this is either a hardware or a software failure, 

if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer, 

if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here 

  

If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using the above link, 
If it does, you may need to replace the LCD/Repair the computer: 

  

If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan) 

  

Reply to the result of the above-mentioned steps, for further assistance. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Ciccio2
Author
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Message 3 of 4
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Hello, 

I tried with another monitor and on the latter it seems to work well

I think tha is a hardware problem..... 

If you want, i can send a pictur of two monitor....

 

thanks....

Francesco D'Alba

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 4 of 4
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@Ciccio2

 

Thank you for the update.

 

In that case, I would suggest you contact our phone support. Check for the service option. They will help you.

 

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

 

Have a nice day!!

 

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