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AssortedBacon
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Message 1 of 2
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Monitor has trouble displaying picture

HP Recommended
HP: S2031 Monitor
Microsoft Windows 10 (64-bit)

I've been using this monitor as a second monitor for a couple years now and it's only recently been giving me problems. Whenever i plug it into my computer it displays the desktop for about 2 seconds and then goes blank. I've tried using different cables but that didn't work. Is this an issue i can fix on my own or should i get a replacement?

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @AssortedBacon

 

Welcome to the HP Support Community. I'd be happy to assist you with the display issue. 

 

Please try these steps -

 

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, expand Display Adapter. 
3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer. 

 

Try updating the computer - 

 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Download and install the BIOS, Chipset drivers from this link

 

You may also refer to this document -  Monitor is Blank

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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