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‎05-21-2023 12:45 PM

HP Recommended
Product: HP X27q QHD Gaming Monitor
Operating System: Microsoft Windows 10 (64-bit)

Hello, I am asking this question (as it has already been asked but no answers given) about my HP X27q that randomly decides to turn the monitor on while the backlight is on. The monitor itself is on (the white dot is signaling that it's on) but it's off. I've noticed that when I have a video playing or playing a game it doesn't turn off. It turns off mainly when it's in idle. I've switched the cable to my laptop, but it didn't solve the issue. When it goes off it doesn't show any pop-up with info like signal lost or anything. Just black screen for 2-3 seconds, sometimes even more. Sometimes it does it a lot and some days it doesn't do it (last week it didn't do it for 5 days) while at some point it turned off and on 7 times in the matter of 3 minutes. Any kind of help would be appreciated.

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1 person had the same question
1 REPLY 1

‎05-26-2023 10:37 AM

HP Recommended

Decided to update my graphic drivers and monitor drivers and it seems that it now just flickers for less than a second once or twice per  day.

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