Monitor sometimes not recognized

[GLSmyth]

I have two monitors set up for use on my system.  Sometimes after waking the display up the primary monitor does not display anything.  It is plugged into the HDMI port (the other uses the older style connector and I am not seeing this problem with that).

I am usually able to get the monitor to display by unplugging it from the HDMI port, waiting a while, then plugging it back in.  Occasionally I cannot get it to work at all, so I need to shut the computer down and restart it.  I've no idea why this happens.  Everything else with this new computer is working just fine.

Any idea what to do about this?  I am not a technical person so I have no idea what might be causing it or what information I might be able to offer that might help.

Thanks -

george

[itsmyname]

@GLSmyth --   Everything else with this new computer is working just fine. Any idea what to do about this? 

If your computer is less than 12 months old, what you should do is contact HP Support, and open a "case" (as HP calls it) to exercise the HP Warranty, to get HP to repair/replace your computer, at HP's expense.

[GLSmyth]

I may do that.  The thing is that switching computers is such an odorous task that if I can get this working then that would be best.

Thanks -

george

[GLSmyth]

I contacted HP support and they told me that because I use a Dell monitor they would charge me to get my new computer to work properly.  I guess I'm basically out of luck.

Cheers -

george

[itsmyname]

@GLSmyth --  HP support  ... told me that because I use a Dell monitor they would charge me to get my new computer to work properly.  I guess I'm basically out of luck.

I think HP should not charge you, if your computer is less than 12 months old, with an active warranty.

Maybe, can you visit a computer-store, view an HP monitor, and write-down its model-number and serial-number, or use the camera on your smart-phone to snap a picture? Then, the next time you contact HP Support, indicate that your Dell monitor has been replaced by some HP monitor.

If the result is unsatisfactory, then take your NEW computer back, because it is DEFECTIVE, and get a refund, or exchange it for a non-HP computer.

[GLSmyth]

Well, I agree that HP "should" not charge me to figure out what is wrong with a new computer that is less than one month old, but I ran into this sort of thing when I was initially setting the computer up.  I had trouble hooking up a Canon Pro-100 printer and they would only help me if I paid them to do so because it was not an HP printer.  That printer and the monitor I am using had worked for years without a problem with my old computer, so they are not the issue, but it is a way for them to save on not having to pay someone to support me.

Unfortunately, were I to return the computer then I would be without one for at least a week (not even thinking of the cost of sending it back and the difficulty backing it up and reinstalling everything), and since I have no idea what the issue is, there is no way of knowing whether or not another new computer might still have the same problem, which could put me back in the same place.

The problem with taking it somewhere is that the issue is not repeatable on demand, so I could spend a day there with the monitor coming on each time, then return home and it does not come on.  Even so, I am sure that they would still say that I would need to buy their monitor before they would help me.

I was hoping that HP would given me some guidance as to what to look for when the monitor does not display after sleep so that I could check whatever, then have something solid that could be used to fix the issue, but I am not important enough for them to care about.  Unfortunately, I think that that is just the way things are, where the little guy's voice just no longer matters.

I am very disappointed.