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SamtheOmaMan
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Message 1 of 2
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Solved!

Monitor

HP Recommended
HP w2338h
Microsoft Windows 10 (64-bit)

monitor goes dark then I shut it off and restart if and it goes on for a while before it starts over 23" monitor that I bought in 2009

1 ACCEPTED SOLUTION

Accepted Solutions
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @SamtheOmaMan

 

Welcome to the HP Support Community. 

 

To better assist you - 

 

1) Have you tried connecting the monitor to a different computer? 

2) Have you tried swapping the cables? 

 

While you respond to that, try the steps from this document

 

If the issue still persists, try a reset -

 

1. If the monitor is not already on, press the Power button to turn on the monitor.
2. To access the OSD menu, press the Menu button. The OSD Main Menu displays.
3. To navigate through the Main or Sub-Menu menu, press the + (Plus) button on the monitor’s front panel to scroll up, or the – (Minus) button to scroll in reverse. Then press the Auto/Select button to select the highlighted function. The menu moves to the top if you scroll down at the bottom of the selections. The menu moves to the bottom if you scroll up at the top of the selections.

4. Select Reset to change back to the previous setting. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,721
Message 2 of 2
Flag Post
HP Recommended

Hi @SamtheOmaMan

 

Welcome to the HP Support Community. 

 

To better assist you - 

 

1) Have you tried connecting the monitor to a different computer? 

2) Have you tried swapping the cables? 

 

While you respond to that, try the steps from this document

 

If the issue still persists, try a reset -

 

1. If the monitor is not already on, press the Power button to turn on the monitor.
2. To access the OSD menu, press the Menu button. The OSD Main Menu displays.
3. To navigate through the Main or Sub-Menu menu, press the + (Plus) button on the monitor’s front panel to scroll up, or the – (Minus) button to scroll in reverse. Then press the Auto/Select button to select the highlighted function. The menu moves to the top if you scroll down at the bottom of the selections. The menu moves to the bottom if you scroll up at the top of the selections.

4. Select Reset to change back to the previous setting. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

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