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Motherboard issues, how can I fix it?

HP Recommended
HP Pavillion 14
Microsoft Windows 10 (64-bit)


I bought this laptop on 2018. It was working normally until a day it just started freezing the screen, displaying some different colors. I could not turn it off and after like 3 hours that it was frozen, it just shouted down. Now, I try to turn it on and the power light turns it on, it make a sound that looks like it is going to turn it on and shuts down. Then the power light keeps blinking. I went to a store in my city and they said it is the motherboard, that I would probably have to send to HP to fix it. I would like to know if you think it is actually the motherboard and how I can send to HP to fix it? 

Thank you, 


HP Support Agent
HP Support Agent
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HP Recommended

@Lucascsiqueira, Welcome to the HP Support Community!


I'm afraid this is a hardware issue. Kindly perform the steps mentioned in this document - Computer Does Not Start.


If the issue persists, please reach out to the HP Technical Support team in your region regarding the service options for your Notebook. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.


For more info on blinking lights on the Notebook, refer to this document. 


Keep me posted for any other assistance.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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