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01-06-2019 02:48 PM
Hi. I am trying to add a second external monitor using a USB to HDMI converter. It's not working. Can you help please?
01-06-2019 02:55 PM
We need 2 things. 1. The full model number of the laptop and 2. A full description of the device you are trying to use. Generally to convert USB 3.0 to HDMI you need a dock that has DisplayLink built in. If it is USB-C the issue is more complex so I need your exact model number as there are actually multiple kinds of USB-C ports.
01-06-2019 03:44 PM - last edited on 01-06-2019 06:50 PM by Cheron-Z
I cannot locate a model number, but have:
Serial number:  and Product number: 4KT99UA#ABA
The connector I purchased is a Brisk Links USB to HDMI converter model# AP-8-2, with flat HDMI cable.