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‎11-05-2016 10:38 AM

HP Recommended
Product: All-In-One PC 20-E014
Operating System: Microsoft Windows 10 (32-bit)

Can I use a smart TV for a monitor by coming in through a USB?  Will I have to set up an external monitor through the PC (which has a broken screen)?

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-06-2016 10:05 AM

HP Recommended

felix442

 

Hello;

Allow me to welcome you to the HP forums!

Others may know different, but my guess is NO.

 

I am using an external monitor connected via USB -- but I had to install drivers in order for Windows to see it, and to do that, I had to have a working display.

 

Without a display, I know of no way that you can install the needed drivers.

 

Also, you can't really use an external display as a replacement for the laptop screen because it doesn't start working until Windows is already loaded, and that is after you have to login.



I am a volunteer and I do not work for, nor represent, HP

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3 REPLIES 3

‎11-06-2016 10:05 AM

HP Recommended

felix442

 

Hello;

Allow me to welcome you to the HP forums!

Others may know different, but my guess is NO.

 

I am using an external monitor connected via USB -- but I had to install drivers in order for Windows to see it, and to do that, I had to have a working display.

 

Without a display, I know of no way that you can install the needed drivers.

 

Also, you can't really use an external display as a replacement for the laptop screen because it doesn't start working until Windows is already loaded, and that is after you have to login.



I am a volunteer and I do not work for, nor represent, HP
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‎11-06-2016 12:50 PM

HP Recommended

I understand, the PC is toast.

I would like to recover the files on the hard drive.  Any suggestions?

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‎11-06-2016 01:51 PM

HP Recommended

 

 

 

You need to remove the hard drive. See page 15 of the Service Guide here:

 

Manual

 

Connect the hard drive to a usb to SATA adapter and then to another computer to scavenge the data you don't want to lose. 

 

https://www.amazon.com/Sabrent-External-Lay-Flat-Docking-EC-DFLT/dp/B00LS5NFQ2/ref=sr_1_6?s=pc&ie=UT...

 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

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