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‎11-17-2019 07:28 AM

HP Recommended
Product: Hp Elite 8000
Operating System: Microsoft Windows 10 (64-bit)

My DVD does not read or play any audio, video or data cd. I have reinstall the wind 10

3 REPLIES 3

‎11-19-2019 03:05 AM

HP Recommended

Is there an icon for the ODD in 'My Computer' or Explorer?

Do you have a bootable CD/DVD (Such as a Windows installation disc?) If so, you could try booting off it to see if the issue is just Windows related.

To boot off the CD, insert it, restart the PC and tap either ESC or F9 and you'll be presented with a boot menu. choose the DVD drive.

Let us know the results.

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‎11-21-2019 08:30 AM

HP Recommended

I have already tried this nothing happened.

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‎11-22-2019 02:37 AM

HP Recommended

Then your ODD is knackered mate and it's just coincidence that it happened after Windows 10 install. You'll need to buy another and replace it. They're cheap, so it's a worthwhile repair.

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