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HP Recommended

My HP All in one 24-dflxxx camera screen is black. Have done all the updates, install, uninstall.The screen will flash for a second when you try picture then goes black. Is it possible this unit has a bad camera?

2 REPLIES 2
HP Recommended

@JannettB,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing issues with the HP All in one PC camera is black.

 

I have a few recommendations 

  • Update your computer to the latest BIOS from HP.COM.
  • Make sure the Windows and HP support assistant updates are up to date. 
  • Try doing Reset PC Keep my files and check if it works. 

Try the steps recommended below and check if it helps.

 

1. Open “Settings -> Privacy -> Camera.”
2. At the top, look for “Camera access for this device is on.”
3. If it is off, click the “Change” button and turn it on.
4. Under that, check for “Allow apps to access your camera” and make sure it is On.
5. Next, look at “Choose which apps can access your camera.” Make sure apps you want to use with your camera are enabled.
6. Re-enable the device.

 

Also, try running the hardware diagnostics test on your PC and check if the webcam on your PC is functioning correctly.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

HP Recommended

I have updated SW, uninstalled and reinstalled drivers, ran the Webcam Test (passed). all SW indications are that all is working except the screen is black. The camera works briefly, just a flash,  when switching resolutions from the camera application. I've ran the troubleshooter many times.

 

When running the camera application I can capture, record video and sound there's just no picture, black screen.

 

Your help is greatly appreciated,

Jannett

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.