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12-24-2019 06:14 AM
Merry Christmas everybody.
First excuse my poor English.
I got a new HP 27 ES display monitor this morning.
It's works perfectly.
My Display in the DVD. What's that ?
Set up. All drivers installed. My Display nstalled.
I launch it. 15 seconds long a little circle is turning on the screen and ....nothing else.
Nothing happens..... This soft does not works. Any error or bug or notification.
Thanks a lot. Have a good time tonight.
12-26-2019 07:54 AM
@bigbernie Welcome to HP Community!
Please let me know what is the exact issue of the monitor.
Are you getting any error messages?
Also, please provide the screenshots. So, that we can provide you an appropriate solution.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
12-26-2019 09:57 AM - edited 12-26-2019 10:00 AM
Thanks a lot.
First i don't know if HP Display is useful for me or not. It's not important but after 30 years computing when a soft does not works i wonder. But HP 27 ES works perfectly.
I launch the soft.
On the screen a pop up appears :" Liste des outils d'affichage" ( listing screen tools)
Then a blue revolving circle is on ( you can see it in the center of the the screen capture below)
And after that nothing else. No message, no bug, no error code.
Might be this HP tool not be working with my new screen set 27 ES ??????
I'm gratefull to you for an answer.
12-26-2019 11:48 AM
Thank you for the information.
I believe you have inserted any Autorun DVD on the DVD player.
Please follow the below steps to disable the autorun.
1. Open the “Settings” app, and click on the “Devices” icon.
2. Click on “AutoPlay” on the left side, and switch on/off “Use AutoPlay for all media and devices.” With this switched off, you will never see the AutoPlay window pop up.
3. However, you can also leave AutoPlay on, and customize how it works. Under “Choose AutoPlay Defaults”, select the default action you want AutoPlay to perform when you connect each type of media or device. It could be a flash drive, memory card, or your smartphone. For each, you get choices like “Open folder to view files”, “Import photos or videos”, “Configure this drive for backup”, or—of course–“Take no action”. That way, you can “turn off” AutoPlay for certain types of devices by having it take no action, but leaving it on for other devices.
4. You can also press and hold the Shift key when you insert a device to open an AutoPlay notification, regardless of the default setting.
Please let us know the result.
Have a nice day!!
12-26-2019 11:09 PM - edited 12-26-2019 11:51 PM
About drivers :
I made the job manually too from the dvd.
HP 27e detected
HP 27e installed.
They have been installed automatically before i made the job again but manually.
Where they are ?
Not in system32 with all other drivers but in xxxxsystem32\DriverStore\FileRepository\HPAmdxxxxxxxx
Why in DriverStore ? DriverStore is a security place for saving all protected files.
hp22e.cat .icm . inf and. pnf
screen drivers are. icm and inf.
Screen detected, driver installed....but inside a curious place.
I have copied the drivers in system32 root. Beside the other drivers icm and inf.
Never mind about that. In fact I do not need this soft. But resolv the problem is usefull for the pleasure of increase knowledges.
12-27-2019 07:23 AM
I understand your concerns.
Please uninstall the drivers from the device manager. Restart the computer and then install the drivers.
Please click the below link to download the drivers.
Have a nice day!!
12-27-2019 08:02 AM
I have uninstalled the soft.
I succeed to launch it ( Pivot) from inside the installed soft. It had immediately inversed the screen up down 180 ° !!!!!!. And multiplied the screen size by 4.
Something else. What about Pivot from Portrait Display ?
Description : wpctrl.exe fait partie du logiciel Pivot de Portrait Studios. Pivot est un logiciel de manipulation d'image qui vous aide à modifier et à gérer des images numériques.
Ce programme a une fenêtre invisible.
Capable d'enregistrer les frappes clavier. Capable d' enregistrer les entrées. La note de sécurité technique attribuée équivaut à 80% de dangerosité.
Pivot = HP Display, rotate my screen up down 180°
Pivot increase my screen size 4 times
Pivot is 80% dangerous and itcontains also a key logger.
Pfffft. I have got rid of it from my computer.
Thanks for your help. You have been perfect.
Happy New Year.
12-27-2019 11:22 AM
Thank you for the update.
In that case, I would suggest you contact Portrait Displays technical support team. They will help you.
Please click the below link to contact the support.
The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions
Have a nice day!!