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Crashsmom
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My HP Envy x360 Convertible Laptop keeps going to sleep after a minute or two, why??

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HP Envy x360 Convertible
Microsoft Windows 10 (64-bit)

I have checked and re-checked all of the sleep, hibernate, power save, etc. settings and nothing is working.  I have a custom power plan setting set to turn off the display after 1 hour, both on battery and plugged in and put the computer to sleep never. Set the screen saver to "none".  I've looked everywhere I can think of and everywhere I've read about this issue and nothing has worked so far.  This is SO annoying! Any other ideas or anyone else experiencing this issue who has a work around?

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asmita6658
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Hi @Crashsmom

 

Welcome to the HP Support Community. I'd be happy to assist you with the sleep mode issue. 

 

Please try these steps - Sleep and Hibernate Issues

 

If the issue still persists, try re-installing the operating system. Back-up the data and try these steps -  Using the HP Cloud Recovery Tool 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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asmita6658
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Hi @Crashsmom

 

Welcome to the HP Support Community. I'd be happy to assist you with the sleep mode issue. 

 

Please try these steps - Sleep and Hibernate Issues

 

If the issue still persists, try re-installing the operating system. Back-up the data and try these steps -  Using the HP Cloud Recovery Tool 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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Crashsmom
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I haven't noticed the problem lately, however I can't tell if it's because of the Caffeine file I installed or the update to Windows. I had tried all of the options listed that you provided, but none of them seemed to do the trick.  But, as I said, I haven't noticed the issue lately.  I'll accept the solution and just come back if the problem comes up again.


Thank you!

 

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asmita6658
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HP Support Agent
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Hi @Crashsmom

 

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

Asmita
I am an HP Employee

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