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HP Pavilion Laptop PC 14-dv1000 (464V1AV)

Hello. My laptop fell down and my screen is damaged. I raised a case - [Personal Information Removed]and I tried to contact support team. I was forwarded here and there because there is no English language support in Netherlands. I selected region Netherlands and language English in contact Support page.

 

Can you please help with this case or guide on next steps, as I need this laptop for my projects. I raised this case 7 days ago.

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