My Monitor Screen is not showing correct colours

[gouravgola]

Yesterday when i was using my computer, all of sudden my monitor started displaying false color. As you can see in the picture below, it's showing red and oange scree on the left side, also pixels are not sharp as compare to right hand side.

Can you help me rectifyng the problem? is it repairable?

Thank you!

[Chimney_83]

Greetings @gouravgola, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are facing display quality issue on your monitor. 

Not to worry, I will be glad to help. 

Have tried different display cable or any troubleshooting steps on your own?

Please refer to this HP Article and try the steps suggested under "Screen is discolored"

Is there any device next to the monitor which could cause interference?

Let me know how it goes. 

[gouravgola]

@Chimney_83

thanks for yout response, yes i have tried changing my HDMI cable, it didn't fix the issue and there's no such interference near my monitor. 

Can it be reapired?

Thank you!

[Chimney_83]

Thanks for the reply and trying the suggested steps. If the issue persists even after resetting the monitor to factory defaults as suggested in this HP Article. 

Please contact our phone support for the service options available for your monitor. 

Keep me posted. 

[gouravgola]

Hi, I have already checked these setting: https://support.hp.com/us-en/product/HP-Pavilion-23fi-23-inch-Diagonal-IPS-LED-Backlit-Monitor/72747...

I even contacted service center near me, they says monitors are unrepairable, you will have to buy a new one. I  had a telephonic conversation with the, they said without looking at my monitor. 

The after sale service of HP is patetic!

[Chimney_83]

Greetings @gouravgola,

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

[gouravgola]

@Chimney_83 Thank you very much!