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Honor Student
Posts: 4
Member Since: ‎05-17-2017
Message 1 of 7 (80 Views)

My Monitor Screen is not showing correct colours

Product Name: pavilion 23fi
Operating System: Microsoft Windows 10 (64-bit)

Yesterday when i was using my computer, all of sudden my monitor started displaying false color. As you can see in the picture below, it's showing red and oange scree on the left side, also pixels are not sharp as compare to right hand side.

 

monitor.jpg

 

Can you help me rectifyng the problem? is it repairable?

 

Thank you!

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HP Support Agent
Posts: 3,595
Member Since: ‎10-12-2016
Message 2 of 7 (51 Views)

Re: My Monitor Screen is not showing correct colours

Greetings @gouravgola

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are facing display quality issue on your monitor. 

Not to worry, I will be glad to help. 

Have tried different display cable or any troubleshooting steps on your own?

 

Please refer to this HP Article and try the steps suggested under "Screen is discolored"

Is there any device next to the monitor which could cause interference?

 

Let me know how it goes. 

Chimney_83
I am an HP Employee

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Honor Student
Posts: 4
Member Since: ‎05-17-2017
Message 3 of 7 (45 Views)

Re: My Monitor Screen is not showing correct colours

@

 

thanks for yout response, yes i have tried changing my HDMI cable, it didn't fix the issue and there's no such interference near my monitor. 

 

Can it be reapired?

 

Thank you!

HP Support Agent
Posts: 3,595
Member Since: ‎10-12-2016
Message 4 of 7 (36 Views)

Re: My Monitor Screen is not showing correct colours

 

Thanks for the reply and trying the suggested steps. If the issue persists even after resetting the monitor to factory defaults as suggested in this HP Article

 

Please contact our phone support for the service options available for your monitor. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 4
Member Since: ‎05-17-2017
Message 5 of 7 (29 Views)

Re: My Monitor Screen is not showing correct colours

Hi, I have already checked these setting: https://support.hp.com/us-en/product/HP-Pavilion-23fi-23-inch-Diagonal-IPS-LED-Backlit-Monitor/72747...

 

I even contacted service center near me, they says monitors are unrepairable, you will have to buy a new one. I  had a telephonic conversation with the, they said without looking at my monitor. 

 

The after sale service of HP is patetic!

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HP Support Agent
Posts: 3,595
Member Since: ‎10-12-2016
Message 6 of 7 (23 Views)

Re: My Monitor Screen is not showing correct colours

Greetings @gouravgola,

 

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any. 

You should be contacted within 4 business days (Excluding holidays & Weekends). 

 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.

Chimney_83
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 4
Member Since: ‎05-17-2017
Message 7 of 7 (6 Views)

Re: My Monitor Screen is not showing correct colours

@

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