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Lucascsiqueira
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My Pavillion 14 was not turn it on and now it is on but it is black screen

HP Recommended
Pavillion 14
Microsoft Windows 10 (64-bit)

Hi, 

So I followed the procedures from a video of resetting the BIOS by pressing the windows key plus the b key and the power button. The computer is on now and it remains on also the caps lock keeps blinking. But the screen is still black. The computer makes a sound, I guess it is from the ventilator. I would like to know if there is anything else that I can do. 

Thank you. 

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Lucascsiqueira Welcome to HP Community!

 

I understand that the laptop will not turn on.

 

Please perform the below steps and check.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

Keep us posted,

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