My all in one Pavillion keeps freezing up

[78910]

78910 My HP All In One Pavillion keeps freezing up

[Nal_NR]

Hi @78910,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with your all-in-one PC freezing.

That said, I understand this could be frustrating, however, we are here to help, and here are a few steps that should help us identify and resolve the issue:

Step 1: Run hardware diagnostic tests

Make sure the issue is not hardware-related by performing diagnostic tests.

In Windows, search for and open the HP PC Hardware Diagnostics for Windows app.

If the app is not installed on your computer, download the latest version from the HP Hardware Diagnostics website.

On the main menu, click System Tests.

Click the System Fast Test tab.

Click Run once.

While the test is running, the time remaining and the test result for each component are displayed on the screen.

If a component fails a test, write down the failure ID (24-digit code) and contact HP Customer Support. The information is also available in the Test Logs on the main menu.

If no system component fails, continue with these steps.

On the HP PC Hardware Diagnostic app, click System Test, and then click System Extensive Test. The Extensive Test might take several hours to complete.

Keep me posted for further assistance.
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