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My all in one touch feature is not working

HP Recommended
HP All-in-One 24-g014(Touch)
Microsoft Windows 10 (64-bit)

I have had my all-in-one desktop for about 4 years now. I used it while in college and then once I graduated, it did not log on as frequently. My children were the main ones using this computer. Now that I am going to school again, the touch screen feature of my desktop will not work.  My computer says that there is no pen or touch function. So.....why does my touch feature not work? How do I fix it? 

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@astevenns Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, Did you check if the touchscreen works in the BIOS Screen? 

  • This would help us determine if this is either a software or hardware related issue, hence I request you tap on F10 during a PC restart and check if you can use the touch feature to select options outside windows.
  • If it doesn't work, this could be a hardware malfunction.
  • If it works, please use the HP website to download all the latest drivers for your device using this link: click here

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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