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ButterCat
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My hp pavilion all in one 23.. screen won't turn on

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Hp pavilion all in one 23
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So I've had my computer for 6 years. I have no trouble with it but I'm 2013 I spilled apple juice on it. I stopped using it ( well because it broke) I got someone to fix it and I used it again. This year ( 2019 ) around may I had a bios update I had trouble with that  but fixed it.. it was June when I was playing sims 4 and my computer shut off I thought it just crashed or something... and let it sit for a couple of months. I turn it on once and a while and it gives me 2 short beeps. The light is white and doesn't blink or turn orange. The screen is black I can hear it turn on and then off.. what should I do, I have a lot of things on that computer. And I don't have enough money to start new!

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The_Fossette
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@ButterCat,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/bph07107

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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ButterCat
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I've been to all the pages before and did what they've told me to do.. but it doesn't work. I checked the disk . I've done all sorts of key combinations.. I think it's dead. I hear noise and stuff beeps and the light is white but I am not opening my computer, but if it comes to that I might but I'm not good with technology.. (well fixing) I need more steps to fix it has anybody else had this problem before and have they fixed it?

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The_Fossette
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@ButterCat,

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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