cancel
Showing results for 
Search instead for 
Did you mean: 
Harish029ya
New member
1 0 0 0
Message 1 of 2
179
Flag Post

My issue is why can't HP care resolve issue as Asap.

HP Recommended
Microsoft Windows 10 (64-bit)

I recently went to HP Care regarding my laptop issue on display in 7-Feb-20. I asked the laptop if its repaired or not,they told your laptops display and keyboard needs to change so it's cost around 10k. And then I told when I brought this laptop for around 20k but if it's cost like 10k so please don't repair I will check with some others. They told okay and then come and collect the laptop by the evening on 10-Feb-20. I went to next day morning 11-Feb-20,but they told we have de assembled it so we need some time to assemble this. And then keep on chasing them to assemble my laptop.Atlast Today 19-Feb-20 they told if one chip is inserted your laptop is working fine but it's cost around 5k. I told I was waited nearly 15 days for simple display issue kindly give my laptop back without repair. And then they charged like 350rs as service charge for without repair. I have the receipt and I have the payment details also.Its really frustrating me why these people cant  tell this within two days. If they have informed me regarding this I ask them to repair but when I go and ask three to four time then only they are response back. I trusted HP brand, but I am getting really disappointed due to this. I was excited when I was brought HP laptop because compared to other brands ho has good customer satisfaction and hp care alots. But for me it's disappointed,  Can anyone suggest what I need to do this. 

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
22,684 22,671 1,362 1,378
Message 2 of 2
Flag Post
HP Recommended

@Harish029ya

 

I have gone through your Post and I understand your concerns

 

I will escalate your concerns to the appropriate team. We will need few information

 

I have sent you a private message. Please reply back with the requested information


Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope

 

Thank you

KrazyToad
I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation