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‎01-23-2020 08:09 PM

HP Recommended
Product: W6T42PA#ACJ
Operating System: Microsoft Windows 10 (64-bit)

my laptop doesn't open photo and play videos and also audio problem

1 REPLY 1

‎01-27-2020 10:42 AM

HP Recommended

@Luvvii_

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • Did you make any changes to the settings of your PC prior to the issue?
  • When was the last time it worked fine?

The Photos app in Windows 10 gathers photos from your PC, phone, and other devices, and puts them in one place where you can more easily find what you're looking for. To get started, in the search box on the taskbar, type photos and then select the Photos app from the results. Or, press Open the Photos app in Windows.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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