cancel
Showing results for 
Search instead for 
Did you mean: 
Luvvii_
New member
1 0 0 0
Message 1 of 2
187
Flag Post

My laptop does not open photos and play videos and audio problem

HP Recommended
W6T42PA#ACJ
Microsoft Windows 10 (64-bit)

my laptop doesn't open photo and play videos and also audio problem

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
23,675 23,633 1,076 1,115
Message 2 of 2
Flag Post
HP Recommended

@Luvvii_

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • Did you make any changes to the settings of your PC prior to the issue?
  • When was the last time it worked fine?

The Photos app in Windows 10 gathers photos from your PC, phone, and other devices, and puts them in one place where you can more easily find what you're looking for. To get started, in the search box on the taskbar, type photos and then select the Photos app from the results. Or, press Open the Photos app in Windows.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation