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Gucci_Games
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My laptop won’t charge

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W2M88UA

My laptop battery won’t charge and I’m looking for a fix or a good place to get it fixed in MN

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Betty0610
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@Gucci_Games

 

Welcome to the HP Support Community.

 

Lets run the battery test:

  • Make sure the power cord and adapter is connected to the system and wall outlet.
  • Press and hold the power button until the computer turns off completely.
  • Turn on the computer.
  • Immediately press the F2 key repeatedly, about once every second, until the UEFI Hardware Diagnostics screen is displayed.
  • In the UEFI Main menu, select Component Tests.
  • In the Component Tests menu, select Power.
  • In the Power menu, select the battery test.

Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

 

For more follow this document: https://support.hp.com/in-en/document/c04700771

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 


I am an HP Employee

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