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HP Recommended
OMEN by HP 23.8 inch FHD 165Hz Gaming Monitor - OMEN 24

I want to cominjcate with hp service becasue of I had sent this monitor to the warranty. But the pixel problem continues.

They sent back monitor and said that'' The monitör completed all tests successfully .''So they don't change the monitor.

I want what is necessary to be done.WhatsApp Görsel 2024-02-17 saat 12.34.18_2ff011ac.jpgWhatsApp Görsel 2024-02-16 saat 21.12.37_679e318b.jpgWhatsApp Görsel 2024-02-16 saat 21.12.38_dd60b7ae.jpg

1 REPLY 1
HP Recommended

Hi @Mert011,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see there is an issue with the pixel.I will need a few details to provide an accurate solution;

  1. When was the last time it worked without these issues (date)?
  2. Which games are causing these issues and are they online games or installed on your PC?

In the meantime, you may try the below steps, as even if the game is compatible with your system hardware it may have a slow performance because you are using the windows 8, 8.1 or 10 as the OS uses most of the CPU & graphics card usage, you might want to reduce the visual effects for windows to save the amount of CPU & Graphics card usage required to run your game properly.

 

Here's how you do it:

  • Go to Start Menu > click on Settings.
  • Type performance > choose Adjust the appearance and performance of Windows. 
  • In the new window, go to the Visual Effects and select Adjust for best performance.
  • click Apply and ok...this should do the trick.

Also please let us know which graphics card is installed. Is it Intel or AMD or Nvidia?

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

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Sneha_01- HP support
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.